Advancing global markets
starts with great people.

 

Join the largest (and only) exchange operator in the Fortune 500.

 

"Our people, who are our greatest
asset, make what we do possible."
- Jeffrey Sprecher, CEO

 

Help transform markets anywhere around the globe.

 

IT Support Engineer - Mac

📁
Operations
📅
19000669 Requisition #

Job Purpose 


Intercontinental Exchange is seeking a motivated, results-oriented IT Support Engineer - Mac to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE’s IT Support group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company as a whole. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills.

 

ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. IT Support plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world’s financial markets.  An IT Support Engineer - Mac works with smart, driven colleagues, helping power our people to productivity.

 

Core Competencies

 

  • Teamwork: Works well with teammates locally and at remote offices - Shares knowledge and is seen as someone to go to for help - Regularly collaborates through with peers
  • Problem solving and decision making: Demonstrates a sense of urgency - Takes ownership of problems and follows temporary fixes with permanent solution - Finds creative solutions - Improves processes and introduces superior technology
  • Communication:  Is clear and accurate in verbal and written communication - Listens to peers and supported employees - Follows directions and provides useful feedback
  • Professionalism:  Makes a positive impression in person, via phone, and electronically - Models a ‘can-do’ attitude - Embraces additional responsibility - Refrains from office gossip or conflict - Works extra hours as-needed to ensure work is complete - Adheres to corporate policy and encourages others to do the same

 Core Duties

 

  • Desktop Support – Performing primary support for macOS and iOS devices, alongside providing support for Windows devices
  • Jamf Pro Administration – Using Jamf Pro to administer the Apple device environment
  • AD and Exchange Provisioning – Maintains users, groups, and DLs
  • File and Print Server Management – Provisioning and troubleshooting
  • Purchasing – Managing the IT purchasing workflow
  • Apple Environment Solutions – Recommending new hardware and solutions to improve Apple device environment and work with other teams to implement
  • Support Ticket Management – Managing the IT Support queue
  • Documentation and Training Developing documentation and training pertaining to Mac OS and Apple hardware environments for IT Support and end users
  • Documenting and effectively publishing IT Engineer responsibilities and repeatable processes

 Exceptional Performer Competencies


  • Mentors IT Analysts and Engineers in groups and individually
  • Effectively documents and publishes role and team responsibilities and repeatable processes
  • Improves processes and introduces superior technology
  • Takes initiative to learn and perform Senior IT Engineer core duties
Knowledge and Experience
  • Bachelor’s degree in Engineering, MIS, CIS, or related experience
  • 3+ years’ experience with macOS and Apple hardware
  • Hands-on experience with supporting both macOS and Windows devices in a mixed-OS environment

Preferred Knowledge and Experience 

  • Jamf 200 or 300 Certification 
  • Experience in an exchange, trading facility or financial services 

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status

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